|>>|| No. 6710
I bank with RBS, I had telephone and digital banking but it was cancelled because my account was compromised. I think I used a questionable internet cafe a couple of years ago. Since then, I've tried to set up digital banking again every time I've called the bank, because if you don't have it they have to run through a series of questions, so the offer to return to the service would come up every time. They'd send out the activation code, and it would never arrive. This happened at least 15 times, probably 20+, over the two years. I was on the phone to the bank yesterday, and the guy I spoke to sounded like he knew it was a fair fuck-up on their behalf, spoke to the manager and they sent me an email to reactivate my digital banking.
I'm wondering if I deserve to be compensated for this? There was a note on the system about, which this guy seemed to recognise as a significant error, but no one else has, for two years. I've had to use friends bank accounts and travel to the bank every time I need to make a transfer. I'm not usually one to take this path, but thinking back on it, it has been pretty annoying, and it has cost me money which I wouldn't have spent otherwise. I was just going to ring the bank, but I'm not sure what to say to them. Friends have received compensation from the bank for similar, relatively minor mistakes on the banks part. What do you lads think?