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>> No. 2229 Anonymous
17th March 2017
Friday 3:47 pm
2229 New build phone line
This probably is the wrong board for this, but...

I've just completed buying a new build house and have been told that I need to get a phone line installed by BT. BT will charge me over £100 for this unless I get one of their broadband/phone packages which are awful value for money and BT are pretty shit anyway.

I contacted Sky who said they could do it for £20 if I got a package with them and they're a lot cheaper than BT. However, this being a call centre in god knows where, I'm not sure how much I trust them to understand this property has no landline and never has.

So, in short - does anyone here know much about getting phone line installed in a new build and does it have to be through BT?
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>> No. 2230 Anonymous
17th March 2017
Friday 4:14 pm
2230 spacer
It doesn't have to be through BT. An independent BT subsidiary called Openreach installs and maintains the physical equipment. Openreach are legally obliged to provide services to all companies at the same price. Openreach charge £38.41 ex vat to connect a land line, so BT are really taking the piss with their connection charge.

Sky are probably the least-worst of the major providers, but they're not a patch on specialists like Zen, Pulse8 or AAISP. Before you choose, check that you'll be able to get fibre, otherwise you'll be stuck on "up to 17MB/s" ADSL. Virgin Media are worth considering if you can't get Openreach Fibre; their service is somewhat unreliable, but very fast.
>> No. 2231 Anonymous
17th March 2017
Friday 4:20 pm
2231 spacer
>>2230 No fibre available I'm afraid. So you don't think it has to be Openreach/BT then?
>> No. 2232 Anonymous
17th March 2017
Friday 5:15 pm
2232 spacer

Unless you're in Hull or a handful of other areas, there are only two sets of telephone wires in the ground - Openreach and Virgin Media. Every company apart from Virgin uses Openreach to connect to your house. Sky or BT or Plusnet provide the service, but Openreach provide all the wiring. If you can't get fibre via Openreach, then you'd better hope that Virgin have cabled your street.

>> No. 2233 Anonymous
17th March 2017
Friday 10:52 pm
2233 spacer
>>2232 Thank you kindly, a huge help! .gs at it's best.
>> No. 2234 Anonymous
18th March 2017
Saturday 9:20 pm
2234 spacer
Are there any major suppliers that have call centres in this country?
>> No. 2235 Anonymous
18th March 2017
Saturday 11:22 pm
2235 spacer
>>2234 When I used to be with Virgin they usually tended to be Glaswegian
>> No. 2237 Anonymous
19th March 2017
Sunday 7:53 am
2237 spacer
Doesn't Plusnet like to advertise that they only have UK call centres?

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